SERVICES / FEES CHANGES AND CLARIFICATION

LYTTLETON PORT

Is an absolute nightmare. We have some vehicles blocked in for up to 6 weeks, and no amount of complaining seems to create better results. The Port Authority has just received the payment to repair the Cashin Quay, and work (I believe) has started on the foundation piles. This means no cars can be parked on the Cashin area for some time. Lyttleton has parking for 800 units on the Reclaimed areas, and 600 on the port, but recent volumes has put so much pressure on the parking, and The Port appears to have had very little appetite to resolve its customers problems. Toyota NZ is meeting with them to try to resolve their delay issues, and Autohub is trying for an audience shortly. Basically, it is a situation where we must simply try to keep on top of the thousands of vehicles held up by block stacking, causing only the front row to be removed at a time. If you have any vehicles you feel have been held up unduly, then please contact us and we will try to ascertain the extent of the problem. AUTOHUB DELIVERY NOTICES If you have had vehicles delivered recently, you may have noticed email advice of delivery. Autohub have created a real-time notification of deliveries, which is updated at 10 minute intervals. This is the first stage of a more interactive data management system, and future development will enhance our systems. I welcome any feedback you might have, as being a “development” in progress, we have several options of where we can go with it.

LATE PAYMENTS, STORAGE, AND “NO ROOM” AT COMPLIANCE

If you are late with Autohub Payments, or your Agent in Japan has not authorised the release of your car, then (in order to assist you), we will place your car in secure storage, and maintain insurance. The only other option is to leave the car on port for a Demurrage charge of $60 a day, with no insurance, and a high risk of damage. This situation causes delays to all other well prepared customers, who rightly deserve good service.. Even if you pay Autohub on time, and your Agent has released, we frequently get cases where we deliver to a Compliance Centre, and get turned away due to no room. The transporters choices are to leave your car on the side of the road with keys in, or take back to secure storage, delaying delivery of all other cars on that load, and all subsequent loads that day. If this happens, then your car will remain in storage, and final delivery will only take place after all other deliveries have been completed. In both these cases, Autohub, and Tow companies are put under stress, with extra workloads, usually during the frantic 3 days we have to clear the ports. If your late payments cause us to organise storage, or your cars are refused delivery by your nominated receiver, we have to spend time organising alternative arrangements, and transporters get frustrated by the unexpected extra workload. Unfortunately you must take responsibility for the situation, and liability for the extra costs. As from Aug 1st, 2014, there will be a new set of Fees, and Service Charges as per below:

You can avoid many of these charges, by simply informing us of your situation before ETA so that we can prepare for the event, but if you simply ignore us, and leave us to rush round during hectic times, then we have no option but to pass on any extra costs for the time and grief caused. AUTOHUB has a great deal of really great customers, who we appreciate immensely, and it is a shame that we put our services to them at risk for a few errant clients. We cannot continue. I invite any of your comments regarding this situation

NON ROLLING / NON RUNNING / DAMAGED CARS

Those customers purchasing damaged vehicles, or Non Running vehicles, please be aware of EXTRA CHARGES that you will incur. It is the Port Stevedores, Tow Companies, and Shipping Lines who make the call to tow, or forklift. NOT AUTOHUB. Their decision will not only be based on the vehicle condition, but will be influenced by time constraints and volumes of cars to shift. They will not muck around when loading/unloading hundreds of cars,for a single vehicle, as extra minutes berthed cost the vessels dearly. Here is a list of extra charges:

Please read and digest, then make allowances when you purchase. Please don’t make this an Autohub issue if you receive extra costs. By the time we receive any extra charge information, the work has already been completed, and charges will come.

OVERSIZE VEHICLES

If you purchase large units such as Toyota Hi Ace, or Landcruiser, then you will be aware that in standard form they just squeeze under 20 cu.m. If your vehicle has a roof rack, or Nudge bar, then it will be over the 20 cu.m volume, and you will be charged accordingly by the shipping line. The step from 0-20cu.m to the 20-30cu.m will mean an increase in Freight of around $1000. So just a few centimetres can cost you dearly. Shipping Lines calculate sizes from your De-Reg Certs, and we have no ability to manipulate the figures. If you want us to try to do something, then it is up to you, or your Japanese Agent to have the oversize items removed from the vehicle and contact us before shipping, and we will see what we can do to re-measure prior to shipping. If you do nothing but complain when you receive our invoice just before ETA, then there is not much we can do. For discussion, or enquiry, please contact us on (09) 411-7425 or info@autohub.co.nz Regards John Davies